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COLLECTIONS, POSTAGE & RETURNS

COLLECTIONS
 
Our base is in Ivybridge, Devon and we regularly trade at the local weekly markets in Totnes and Glastonbury.
You’re welcome to order online and collect from our market stall at a time that is convenient to you. Please let us know your ideal collection date on the note when you place the order or by replying to the order confirmation email.
 
Totnes Market - Friday and Saturday
Glastonbury - Tuesday



POSTAGE
 
We generally use Royal Mail Signed For service for all U.K. orders and other reputable couriers (with proof of delivery and/or tracking) for international orders.
 
There are four different shipping rates depending on zone. In order to keep postage rates fair and realistic, we have attached an extra charge to certain items that are excessive in either weight or volume.
There is notification of this charge on all of the product pages of items that are deemed too heavy or too large to be covered by a flat rate.
 
U.K. £5.50 - 24 hour tracked with signature.
(Free shipping for U.K. orders over £70.00 - 48 hour tracked with signature)
EUROPE £14.50
USA £16.00



RETURNS

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller of any issues within 14 days of delivery. Buyer shall be deemed to have accepted the Goods.  Contact is available via our email info@sorazora.com.
 
Where a claim of defect or damage is made, the Goods shall be returned to us. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges after the Goods have been returned and shown to be defective.
We strongly request that clothing must not have been worn (except for a try on) and not have been washed.
 
All returns are to be sent to us at the following address.
An email to notify us prior to the return is gratefully appreciated and any enquiries are always welcome.

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